Last Updated: March 2026

At WGENI, we are committed to offering products that meet the highest standards of quality and durability. This page outlines the warranty coverage available for products purchased through wgeni.com.

Manufacturer’s Warranty

All products sold on wgeni.com are covered by the original manufacturer’s warranty. Warranty terms, duration, and coverage vary by product and brand. Please refer to the documentation included with your product or contact us for warranty details specific to your item.

What Is Covered

Manufacturer warranties typically cover:

• Defects in materials and workmanship under normal use
• Structural or mechanical failures that occur during the warranty period
• Components that fail under normal operating conditions

What Is Not Covered

Warranties typically do not cover:

• Damage caused by misuse, neglect, or accidental damage
• Normal wear and tear
• Damage resulting from improper assembly or installation
• Modifications or alterations made to the product
• Cosmetic damage that does not affect functionality

How to File a Warranty Claim

If you believe your product has a defect covered under warranty, please follow these steps:

1. Contact us at contact@wgeni.com or call +1 (508) 792-6418
2. Provide your name, order number, and a description of the issue
3. Include photos or videos clearly showing the defect
4. Our team will review your claim and respond within 1–2 business days
5. If the claim is approved, we will arrange a replacement, repair, or refund depending on the situation and manufacturer guidelines

Our Commitment to You

In addition to manufacturer warranties, WGENI is committed to your satisfaction. If a product you received is defective or does not match its description, please contact us within 30 days of delivery and we will work to resolve the issue promptly — regardless of manufacturer warranty status.

Important Notes

• Warranty claims must be submitted with proof of purchase (order confirmation or receipt)
• Warranties are non-transferable and apply only to the original purchaser
• WGENI acts as an intermediary between the customer and the manufacturer when processing warranty claims and will advocate on your behalf

Contact Us

Address: 47 Barclay St, Worcester, MA 01604, United States
Phone: +1 (508) 792-6418
Email: contact@wgeni.com
Business Hours:
Mon – Fri: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM Sunday: Closed