Last Updated: March 2026

At WGENI, your satisfaction is our priority. We stand behind every product we sell and want you to shop with complete confidence. If you are not fully satisfied with your purchase, we are here to help.

Our Return Window

We accept returns within 30 days of delivery. If 30 days have passed since your delivery date, we are unable to offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by proof of purchase (order confirmation or receipt)

How to Initiate a Return

Please contact us before sending any item back. To start a return:

1. Email us at contact@wgeni.com or call +1 (508) 792-6418
2. Provide your name, order number, and reason for return
3. We will send you a free prepaid return label and an RMA (Return Merchandise Authorization) number
4. Pack the item securely and attach the return label
5. Drop off the package at the designated carrier location

Do not ship items back without first receiving your RMA number — unauthorized returns may experience delays.

Return Shipping Cost

We cover all return shipping costs. You will receive a free prepaid return label at no charge to you.

Refunds

Once we receive and inspect your returned item, we will notify you by email. If your return is approved:

• A full refund will be processed to your original payment method
• Refunds are completed within 3–5 business days
• There are no restocking fees

If your return is not approved, we will contact you with the reason and discuss available options.

Exchanges

If you received a defective, damaged, or incorrect item, we will replace it at no additional cost. Please contact us within 30 days of delivery and we will arrange the exchange promptly.

Damaged or Defective Items

If your item arrived damaged or defective, please contact us immediately at contact@wgeni.com with:

• Your order number
• A description of the issue
• Photos of the damage or defect

We will resolve the issue as quickly as possible — either with a replacement or a full refund, at your preference.

Freight Orders

For large items delivered via freight:

• Inspect the packaging carefully before signing the delivery receipt
• Note any visible damage on the delivery receipt before signing
• Contact us immediately if damage is found — we will file a claim and arrange a replacement or refund

Non-Returnable Items

The following items are not eligible for return:

• Items returned after 30 days of delivery
• Items that have been used, assembled, or installed
• Items returned without an RMA number

Cancellations

If you wish to cancel your order, please contact us as soon as possible at contact@wgeni.com or +1 (508) 792-6418. If your order has not yet shipped, we will cancel it and issue a full refund. If your order has already shipped, you will need to follow our standard return process once it is delivered.

Contact Us

Address: 47 Barclay St, Worcester, MA 01604, United States
Phone: +1 (508) 792-6418
Email: contact@wgeni.com
Business Hours:
Mon – Fri: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM Sunday: Closed